Terms of use and conditions

Terms of use and conditions

Terms and conditions of use of the website ABOUT US:

Exports Latin America S.A.S. With NIT. 901 019.383-8 acronyms Expórtala", have their registered office in Cali, Valle del Cauca, Colombia, Carrera 25 No. 59 - 41, Oficina 201, Contact Phone: 57 + (2) 5921524 - 57 + 3183900640 This company, As well as its employees, co-responsible, associates and agents, will be denominated indistinctly Expórtala®).


1. Acceptance of Terms

When a user - seller accesses the website of exportala.com does so under their full responsibility and therefore, fully and unreservedly accept the content of the terms and conditions of use of the website of the private entity. Exportala.com reserves the right to update and modify at any time and in any way, unilaterally and without prior notice, the present conditions of use and the contents of the page. Consequently, we recommend that the User - seller periodically review the modifications made on the page.

By accessing, consulting or using the Website, the Sellers Users, buyer user, visitor user agree to comply with the terms and conditions established on the website. In case you do not agree to be bound by these terms and conditions, you will not be able to access or use the Website.

Exportala.com reserve the right to update this Agreement whenever they deem it appropriate. Consequently, we recommend that the User periodically review the modifications made to the Contract. This website is intended for the world population.

2. Registration

Registration is mandatory for users who wish to buy and for Colombian companies that wish to sell, non-buyers visiting visitors will not require registration. Therefore Exportala.com offers 2 types of records:

Registration Buyer: It is mandatory to complete the registration form in all its fields with data valid for the acquisition of products and services offered on this site.

The future User must complete it with his / her personal information in an accurate, accurate and true ("Personal Data") and undertakes to update Personal Data as necessary.

Seller Registration: It is mandatory to complete the registration form in all its fields with valid data to proceed to request a seller account.

The future Vendor must complete the form with information of the company and the information of the person in charge of the registration, this must be of exact, accurate and true form ("Company Data - Personal") and undertakes to update the Data of the Company and personnel as necessary.

It is possible to say that every company that requests a vendor account, passes a process of verification of data, in addition it must send documents proving that it is a company legally constituted in Colombia, these are Certificate of camera and commerce, Rut (Registro tributario), Cedula citizenship Legal representative, public service receipt (verify business address). Once these documents are sent and verified that they are legal, the use of the account is authorized and you can publish your products.

Exportala.com may use various means to identify its Users (Buyer-Seller), but this, is NOT responsible for the certainty of Personal Data provided by its Users. The Users guarantee and respond, in any case, the veracity, accuracy, validity and authenticity of the Personal Data entered.

The User (Buyer-Seller) will have, once registered, a name and password or definitive password that will allow you to access personalized, confidential and secure. The User will have the possibility of changing the access code, for which it must be subject to the procedure established in the respective site. The User undertakes to maintain the confidentiality of his Access Key, assuming full responsibility for maintaining the confidentiality of his secret code registered on this website, which allows him to make purchases, and obtain information. This key is for personal use and its delivery to third parties, does not involve the responsibility of Exportala.com in case of misuse.

The User will be responsible for all transactions carried out on his Account, by himself and / or third parties, as access to it is restricted to the entry and use of his Secret Key, for the User's exclusive knowledge. The User undertakes to notify exportala.com immediately and through suitable and reliable means, any unauthorized use of their Account, as well as the entry by third parties not authorized to it. It is hereby clarified that the sale, assignment or transfer of the Clave under any title is prohibited.

Exportala.com reserves the right to reject any application for registration or to cancel a previously accepted registration, without it being obliged to communicate or explain the reasons for its decision and without it generating any right to compensation or compensation.

3. Property

This website and its contents, including texts, graphics, logos, animations and sounds, are owned by Exportala.com. Its total or partial reproduction, its translation, inclusion, transmission, storage or access through analogical means, digital or any other system or technology created, without the prior and written authorization of Exportala.com is forbidden.

We declare that we are a platform that allows the registration to sellers, Exportala.com is not responsible for the information: texts, graphics, logos, animations and sounds that are published by sellers. In the event that a store generates copy of third party information and it is verified that there is some kind of plagiarism, it will proceed to take the necessary actions against the store involved, which can lead to the cancellation of the account.

Users may retrieve, display, print, copy or download any material from this site exclusively for personal and non-commercial use, provided express mention is made of the property at the head of Exportala.com

As far as the contents of the web the user undertakes to:

Use the contents diligently, correctly and legally.

Do not remove, avoid, or handle the copyright and other data that identifies Exportala rights.

Do not use the content and, in particular, the information of any other kind obtained through Expórtala or the services, to broadcast advertising.

The Expórtala will not be responsible for the improper use that the users make of the content of its Web page.

The visitor or user of the website will be responsible for any improper, illegal or abnormal use made of the contents, information or services of Exportala.

The visitor or the user of the site, will not alter, block or perform any other act that prevents display or access to any content, information or services Expatriate it.

4. Privacy

Exportala.com undertakes to safeguard the privacy of the personal information of the User obtained through the website, for which it adopts a policy of confidentiality according to what is established below: in the following link: https://exportala.com/tienda/privacy-policy-politica-de-privacidade/?sl=en, where the privacy policies of the site are explained.

5. Information and Third Party Websites

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and separate privacy policies. Therefore, we have no responsibility for the content and activities of these linked sites. However, we seek to protect the integrity of our site and appreciate any comments on these sites.

6. Responsibility for the information contained

Due to the different ways of altering the content of a website, exportala.com can not guarantee the good action of third parties on the page, that is why exportala is not responsible for any content posted that violates the security of the web that Is rude, unkind, offensive, threatening, but if it takes necessary actions against the person or persons involved, they may lead to legal proceedings for violating the good name and operation of our website.

7. About store operations

Exportala.com is a platform that allows small, medium and large companies to publish their products and sell them to millions of customers abroad. On the other hand exportala.com offers thousands of products of Colombian origin to customers worldwide, with total safety and as easy as drinking water.

It should be noted that Exportala.com is a directory of suppliers that publish the products you need, we are not a manufacturer or a product warehouse. The products you see advertised are the ones that each supplier has in his store or factory, and each supplier is independent of the others.

7.1 Seller: It is a company of Colombian origin, which successfully completed the registration process.

The registration process for companies consists of 3 steps:

Fill out the form: (Request seller account)

Send the required documents:

Chamber and trade certificate

Rut (Single Tax Registry)

Cedula citizenship legal representative

I receive public services (To verify domicile)

Production certification (To verify the sales capacity of the company)

This process of verification of registration is done in a thorough way to avoid fraud by opportunists and give greater security, confidence to our users.

The 3 passed verification: Production certification is done in order to generate confidence to the buyer, where they will estimate a maximum quantity to sell. This verification is done internally.

Once the company complies with the account verification process, it is enabled to:

Publish products: Create, edit, delete

Page: An informative page is provided to all companies, where they make an introduction to what they do and the products they offer.

Messages: Messages between buyer and seller, where it is recommended not to exchange private information.

Comments: These are comments made by buyers to published products.

7.2 Buyer: The user is interested in a product or service published on our website.

The buyer will be able to buy, once the registration form is completed.

In the account that obtains the buyer will have option:

Profile Data: Allows modification of name, change of password, shipping address, country, city.

Shopping: Shopping you have done so far on the web.

Return request: This option allows to request the return of the money or change of the product.

The legal deadline for requesting the money back is 5 business days, but due to the export process it may vary in time depending on the country, what makes the web platform is to enter into mediating buyer - seller negotiation.

Upon receiving the request Exportala.com freezes the funds, to avoid some kind of reverse of money, this is done to protect the seller, who was able to send the product and make the return request with the intention of making a fraud.

When the mediation process begins, the funds are frozen and expel it fulfills the function of judge.

Points: These are points that are obtained when buying frequently, these can be corrected by free shipments or other options.

Compare lists: Compare products

Gift certificate: This option allows the buyer to make a purchase and send it as a gift to a special person.

Messages: allows the buyer to have contacts with the seller, to obtain information about a product. It is clear that this means should not be used to exchange private information, Exportala.com is not responsible for fraudulent sales that are made outside the platform.

7.3 Other legal situations: Exportala.com is a directory of suppliers that publish the products you need, we are not a manufacturer or a product warehouse. The products you see advertised are the ones that each supplier has in his store or factory, and each supplier is independent of the others.

Exportala.com, is not responsible for external sales, ie outside the platform.

The money received on exportala.com for a sale, is delivered to the seller after commission discounts, discounts for bank fees. Our company delivers the money to the company previously verified. This part of the sale process is very important for the Buyer, because exportala.com, is left with a copy of the contract: buyer-seller and will enter to play the arbitrator role, so that the contract is fulfilled in an ideal way, according to the terms incoterms Established.

Buyer's purchase may be deferred for anti-fraud checking. It can also be suspended for longer for more rigorous investigation, to avoid fraudulent transactions.

Under no circumstances may Exportala.com be liable for any failure, delay or difficulty in sending any products, products, services, services, that are directly or indirectly affected by any cause of force majeure, such as disasters Natural, terrorist attacks, internal damage and failure, telecommunications, lack of energy supply and / or whatever happened.