Return and Warranty

RETURN POLICY - GUARANTEES

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Pack all items in the original packaging. Items purchased as packages must be returned on systems.
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Fill out the return request form, present at the following link:

Return Request

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Attach a copy of the purchase invoice, specify the refund method (PayU, Paypal, Epayco, a transfer to the bank account).

A [email protected]

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Once approved, to Return or Guarantee, must be agreed with seller where to make the shipment.

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After sending the package, inform us of that by sending an email to [email protected]

ELIGIBILITY OF RETURN OR GUARANTEE ITEMS

Customers have the right to return any purchased item if it meets some of the causes of return and seller's warranties. It is possible to say if the Seller does not have policies of return and guarantee will be applied the ones of Exportala.com, that can review them to the foot of this article.

Define the reason within 14 (fourteen) calendar days from the time of receipt of such items from the Seller or Seller's representatives. Items can be returned if their consumer properties, factory labels, and condition are retained.

Customers have the right to notify the Seller of any defect detected and require their rectification within 14 calendar days from the receipt of Seller's Articles or Seller's representatives. The only exception is defects caused by improper handling of items by the customer.

Sellers have the right to refuse to accept returns and warranties if they do not comply with the return policies of each seller.

In these cases there is no refund of money.

To return the items, you must send the copy of the proof of purchase and fill out the return request form.


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CAUSES OF RETURNS

CONDITIONS OF MERCHANDISE
Wrong merchandise.
Poor quality.
Damaged goods.
Delivery of merchandise without meeting the parameters of expiration dates.
Merchandise expired or about to expire.
Delivery of goods without fulfilling the parameters or attributes requested in the order.
Merchandise due or next to expire.
Description of goods does not match description of packages.
The merchandise exceeds the quantities requested.
Goods that do not comply with technical measureslegal (weights and measures, labeled, quality.



Note: Our Return and Warranty policy is described above. According to the law, stores are legally obliged to publish their Return Policy. If a store does not publish a return policy, the law requires the store to accept returns within 14 days after purchase.

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